1Password Reviews in October 2026: User Ratings, Pros & Cons

Help with iPhone data and synchronization

I have a membership subscription and could not view my data on my iPhone nor could I keep my three devices in sync. Trace helped me out and resolved the issue. I could not be more pleased. The responses were prompt and extremely clear as to what I needed to do. I even got help with Watchtower. I cannot express how grateful I am for the excellent service and the wonder attitude towards me that was displayed.

I've rarely experienced such excellent…

I've rarely experienced such excellent user support like the one at 1Password. The Support Hobbit was friendly, polity, helpful and had a wide and deep knowlegde of their products, how they work and delivered in due time a comfortable solution. It's quite astonishing and could be an example for other support hotlines.REally great job. I've to say many thanks.

Quick response that helped solve my…

Quick response that helped solve my problem in a few clicks plus a helpful KB article so I can self-serve next time! We're good to go.

Customer Centricity at its best!

I‘m totally delighted by the high quality support I received. Although it was my own mistake, the sales team member was incredibly kind and supportive. I highly appreciate this intensive customer focus and am still pleased by my choice to use 1password. Thanks so much - keep your fantastic customer centricity 🙏🏼. It‘s a pleasure to work with an effortless tool and team!

Great!

Initially, I had a problem installing the software; however, a quick email to their support department and a fast, detailed response from Tasha Meharg, set everything straight. Very pleased with the product and its support.

This will happen to you!

Many years ago I down loaded the free app and I have only ever used my thumb print Id to log in. My thumb print wasn’t able to read 5 times, therefore it locked me out. I forgot my master password and emailed tech support. Basically the answer back to me is a generic email with trouble shooting ideas that all require knowing the master password. The problem is that I don’t have the master password and there is no way to ever reset it, all my info is lost to me. My advise is to NEVER lose ...

When i decided to switch from 1p6 to 1p7

When i decided to switch from 1p6 to 1p7 I read that it could be difficult. And yes, in the beginning it was. My billing was not incorporated in my 1p7 account despite I got an approval mail from the App store. The master password was not accepted and the readable information (magazines, portals, blogs) were more confusing than helpful. But the 1Password helpline was great! Quick, nice, helpful and individual. After three emails it was all set-up and at least the program is amazing good. ...

Very poor help

I am a new user and am finding the documentation and Youtube instructions impossible to use. I have had 1Password for 3 weeks and still have not been able to use the program after multiple attempts and multiple emails to the customer help line. No one gets back and there is no phone help line, at least one that I can identify,

Your software sucks

Your software sucks. I have paid for it and not one of your team has called me. I work for law enforcement and my security is at Level 5. Call me at 405-213-7011.Kenn Bird

My history with 1 Password (Agile Bits)…

My history with 1 Password (Agile Bits) has been awesome the staff has always been ready to assist in a professional manner. Service after the sale is what really matters.