1Password Reviews in October 2026: User Ratings, Pros & Cons

Happy customer for 12 years

1Password just works great. I'm using it for over a decade now and never had any problems. I've contacted the support a few times and have been very satisfied with the response times and support quality.

Quick and responsive

Quick and responsive. Thank you!

I switched to 1Password

I have used another password manager for several years but decided to try 1Password after it was ranked as one of the best password managers by several well-established tech-review sites. Even though there is a charge for the service, it is definitely worth the money. In addition to its user-friendly website, the customer service is amazing. I worked with Nicolas Stuparich in customer service. Sometimes solutions to problems via emails is not very satisfactory but Nicolas understood my ...

Amazing support

On an otherwise quiet winter weekend morning, I changed a password and managed to lock myself out of my 1Password account. (Trust me, this is not that easy to do.) I contacted the support desk, thinking they could help retrieve the new password... but as one would, of course, hope and expect of a company dedicated to password security, they never have a record of any passwords used by customers. It turned out there *was* a way to rescue my data, but the process involved multiple steps, and ...

I was unclear about the latest version of software

I was unclear about the latest 1Password and how my vaults could be merged. Laura in customer service was VERY helpful and kept me updated and helped me through the whole process. I am a long time user and had difficulty with the new version. Love this company!!!!

Truly excellent customer support

1Password holds its customers peace of mind in their hands. Lose your passwords and your life is over! When my app somehow got corrupted and I could not retrieve over 125 passwords, I considered garrotting myself. However, the customer support team, and particularly Laura Rooke, saved me. They showed the high degree of professionalism that is needed with this type of product. Well done. I would recommend the product and their level of customer support to everyone.

Great support with billing issues.

The team was very helpful with helping to change my billing method. When I escalated the blocked payments on my card, the payment retries stopped and my account was still active during the entire period of us figuring out a solution. While changing payment methods should not be rocket science, I appreciate the help from Ronan, Michelle and the person behind the Twitter account.

Help Desk Support

Said was very helpful and responsive in resolving my question. 1Password continues to be an extraordinary tool to maintain my login credentials.

Customer support

Fast and efficient customer support service.

Great and very helpful customer service…

Great and very helpful customer service and a very good app (iOS+windows)