1Password Reviews in October 2026: User Ratings, Pros & Cons

No Access to New Vaults for Family Member

A member of my 1Password Family could not access vaults that I had created in our account. Could not find what to do to correct this problem. Wrote a quick note on a Sunday to 1Password support receiving an answer very early Monday morning. Clicked on the ‘create and share vaults’ link then followed directions. Thank you very much 1Password Support - you information took care of my problem immediately.

outstanding support for an indispensable product

My team relies on 1Password professionally to collaborate securely with shared resources while protecting our customers. I leverage 1Password personally to keep all my accounts secure, ease-of-use and reliable customer support when I have questions.

I had a billing issue because my card…

I had a billing issue because my card was stolen. I was in the process of getting a new card when the 1Password renewal came due. The support team was very helpful in helping me navigate this issue. I have been a 1Password customer for several years now. I find it an excellent package for it's purpose and cross platform implementation. I use the product with my desktop, laptop, iPad, and iPhone and everything works seamlessly. I highly recommend the product.

One-time license vs. subscription license model

I'm a very long time 1Password user. My first version was version 3, and I'm very happy with the product. Some time ago, 1Password has switched from the one-time license model to the subscription license model (like many/most software providers). Both models have pros and cons, and initially I was a bit disappointed to have to pay every year. But on the other side, I get regularly updated software - something very important in this area. And, also with the one-time license, I had to buy or ...

I am a new user of 1Password and was…

I am a new user of 1Password and was about to give up. I contacted customer service and an agent named Melicia completely understood and gave me the help I needed. I am hoping to get to be an 1Password user from her thoughtfulness and help. Susan

iOS 1Password Support - Updated

I have used 1Password on my Mac computer for many years. Many. But I could never get comfortable using 1Password on my iPhone. I tried, but I would fail and just get angry. Finally, I contacted 1Password ios Support. My support person (Will) was very patient with me and kept up the dialog and instructions until I finally got 1Password working on my iPhone as I thought it ought to. I am very happy and would recommend 1Password to others. 5-18-22: This is an update. I continue to have ...

I had a query about updating an invoice…

I had a query about updating an invoice and the team at 1Password were very quick in replying to me and the solution was so simple and something I could actually do myself from within the account. I just wish other companies made it so easy to update and correct invoices!

I very complete and applicable answer to a support question

I posed a usage question, and to their credit, they sought clarification from me before providing a very complete answer.

fixed the problem in a flash

Date of experience: April 05, 2022

1Password support was friendly

1Password support was friendly, responsive, and resolved my request quickly.