1Password Reviews in October 2026: User Ratings, Pros & Cons

I asked for help and I have solved the problem

I asked for help to the customer support team and the help was quick and very efficient. I was able to solve the problem. I want to thank Zahra Rasool, Josh Davila and Rachael D-C for their service provided.

The responses were very helpful

Date of experience: May 11, 2022

Alex was helpful beyond the call of duty.

Alex was helpful beyond the call of duty. I’m very glad for his kind and thoughtful assistance.

Timely and helpful support

I reached out to 1Password for a refund (because my plan is now covered through a business plan), they were helpful and responsive. But then my bank charged me instead of giving the money back. I reached out to 1Password again for help, they were timely and extremely helpful in getting me the information I needed to resolve the matter. 1Password is a great product and also has great supper!

An outstanding customer support service you can find in the world

A good service or a good app goes hand in hand with excellent customer support. And that's what you can find at 1Password's customer support team. This is one of the best customer support services I've had. In the past when using apps or services, I rarely contacted the support team because they were not very friendly or were not good enough with my problems. But when using 1Password and getting support from the customer support team, I was completely satisfied with what they brought. Any ...

Impressive support team expertise

I am impressed by and extremely grateful for the 1Password support team. When I downloaded the 1Password app on my Android phone and tried to enable the biometric unlock, I received an error message. I tried many times, tried uninstalling and reinstalling the app, tried resaving my fingerprint, but could not get it to work. When I contacted their support team, they gave me instructions on how to fix the error and it worked! Here's the amazing thing. I had been experiencing the same problem ...

Service was fast + helpful..

Service was fast + helpful... Got my problem solved quickly.

I had a major problem with 1Password…

I had a major problem with 1Password after upgrading to 8.7. Failing to begin to understand what the problem was I contacted support. Through a series of emails that went to about 11pm EST, the problem was resolved—each reply with a request to follow up straightaway if something didn’t quite work. After a couple (?) of emails, I had sufficient information to sort things out—with the ability to check my process through with 1Password support after each step an often get another little hint ...

Would definitely recommend 1Password

Gave the free trial a shot having used Dashlane for some time. Initial set up went well but a promotional offer I came across wouldn't work and I'd also set us a US account instead of eu. I asked the support line for help with this and they talked me through changing to the eu server and then applied the promo offer. So I'm very happy with the customer support and the product.

Great Product Great Support Great Podcast

I have been using 1Password for a number of years. I am not a tech head and stress about anything new to do with passwords. 1Password has made setting up new logins, using logins, saving key info and keeping a little in the loop with internet security (Random but Memorable podcast) easier with few laughs tossed in. Recently I had to make what I saw as a scary move across to the web based version so all my devices synched automatically. Mark and his team were patient, respectful and so so ...