1Password Reviews in October 2026: User Ratings, Pros & Cons

The whole package

I have used 1password for YEARS and have recommended it on several occasions but always based on the core product. Today, it's about support for the product. Here's the scoop. After many years of bailing out my husband, son etc. when they get themselves locked out of some account I thought why am I do this? I set up a family account. At some point my son told me he can't access it anymore, I assumed user error in setting up the account, put it on my list of things to resolve and life got in ...

The best app ever

Date of experience: June 22, 2022

Fabulous customer support!

Fabulous customer support! Zoe really helped me set up the app and get it working properly. They sent step by step guides to answer my questions and are friendly and patient. The app seems to work a lot better than my last Password manager too.

Customer friendly refund policy

I was very happy that 1password refunded my Giftcard. As I made a mistake in the purchase. Great service.

I was having trouble downgrading to a single user account

I was having trouble downgrading to a single user account and Nate Temple kept an eye on it and coached me along until I got the job done. I appreciate this kind of support, job well done, Nate!

I had been experiencing trouble with 1Password 6

I had been experiencing trouble getting 1Password 6 to interface with Chrome. I found a Redit thread addressing the issue. I saw there was a special promotion for long time users who were disappointed a subscription was now required. I inquired about it and 4 hours later I was up and running with 1Password 8 (family version). The promotion seemed reasonable and the assistance I was offered was appreciated. Turned out the directions were good, so I was able to do it all myself.

I reported my 1Password account still…

I reported my 1Password account still shown as Frozen despite my subscription was completed. I got the reply with very clear steps promptly to assist on my account. My account got activated anyway as the issue was due to some delay after my subscription. Thank you.

Quick turnaround on Support Issues

I found the initial familiarization with the program difficult, but I've always had direct questions answered right away. I really appreciate using it now, and see that it is continually improving.

1Password Offers Top Notice Customer Service, Amex does Not!

After having troubles with Amex regarding a promo refund, and the never ending challenges of calling, texting, and calling more. I went to the company who I signed up for, through the Amex app. They were far more attentive and caring with customer relations that than Amex was in any call or text. 1Password listened to my concerns and worked with me to get a results I would be pleased with. The understood the situation and agreed to help, even when Amex would not honor what they ...

Easing my anxiety

Dealing with any form of technology is like diving into a deep, dark cave for me. One Password has always been a breath of fresh air. They respond quickly and clearly to my inquiries. I greatly appreciate their services and professionalism!