9.8
SpotScore
1Password Reviews in October 2026: User Ratings, Pros & Cons
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1Password Reviews & Ratings
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Spotsaas Editor’s POV
Before shortlisting 1Password, verify that the Mac app occasionally experiences responsiveness delays—check this directly in your demo on the devices your team uses most. Test the Chrome extension's autofill behavior with your actual login workflows, as performance varies by browser version. Confirm pricing: 1Password charges per user annually, and family plans ...Read more
1Password pros and cons
Efficient and affordable password manager with a user-friendly interface.
Consistent experience across different devices and browsers, with helpful features like Chrome extension.
Superior customer service with quick and effective support responses, making users feel valued and supported.
Clear and technical documentation on encryption system, enhancing trust in security measures.
Occasional unresponsiveness on specific platforms like Mac, requiring improvements in performance consistency.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Showing 4211-4220 out of 7315
SS
Sucher, Sandra
07/12/22
Mark-Shane Scale
Mark-Shane Scale, the support specialist I worked with, provided exceptional service. I needed help in reconfiguring my accounts and vault structure, and he was brilliant in breaking down instructions for me into a series of y/n questions and related links that led me through the process. It was the best experience I've had with 1Password, and suggest that the company closely examine what Mark-Shane does and help other support specialist replicate his approach.
DS
Douglas Smith
07/12/22
Excellent support
Excellent support. Zoe got back to me and helped me first time
J
Justin
07/12/22
Great customer service and password manager
Have been using 1Password for some while now. I’m very pleased with 1Password and their services. It’s very intuitive and easy to use. Watchtower is a great feature to be more aware of the strength of the passwords and accounts. When I do have a question, the customer services reacts very quick (in my case even within 4 minutes via e-mail) and is very helpful. I really recommend 1Password if you are looking for a passwordmanager that works across all your devices.
J
Julian
07/12/22
Billing Problem
I had a problem with billing and some people from the support helped me out with that. The whole process was super fast and easy, i can only recommend 1Password.
RD
Rene de Bruijn
07/12/22
I'm very happy with the provided…
I'm very happy with the provided support. My questions were answered quickly and complete
A
Andrew
07/12/22
Taj and Brandon were amazing
Taj and Brandon were amazing. Best customer service I’ve received in a while. They both responded super fast and took care of my issue promptly. The whole interaction was very simple and didn’t require a book long chain of replies and attachments but just the usual and expected security verification. Thanks for making this so easy and stress free!
WH
Wayne Haegele
07/12/22
You have saved me again
You have saved me again. Really appreciate your quick and outstanding reply to help me once more.
MW
Martin W. Lipworth, CLU
07/12/22
Tech Support Responsiveness
Although tech support via email is frequently frustrating because intent and interpretation of wording / grammar more often than not results in additional confusion and therefore more work, the 1Password Tech Support Team was highly reactive and put a lot of work into their answers, including a customized video with the actual website that I was having trouble auto-filling from 1Password. Excellent product and great support.
JG
John Guest
07/12/22
Excellent customer support
Excellent customer support. Question was answered in a few hours, which resolved my problem.
VV
Vanessa Viana
07/12/22
I had a problem with my account billing…
I had a problem with my account billing and the support was amazing!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].