1Password Reviews in October 2026: User Ratings, Pros & Cons

Excellent service and resolution of a…

Excellent service and resolution of a problem ( my end not their end)

Excellent Response and Support

My questions were pretty basic but the support team handled them quickly, politely and thoroughly. They also cleared up a number of misunderstandings about how the product worked and where the data is stored. It was an excellent support experience.

The best password app ?

This is a fantastic app for saving and retrieving all those passwords - plus prompt and useful support from them when you need it (which probably isn't very often).

Prompt and succinct

Ali Hazime, Customer Support, was very prompt and succinct in their help to resolve an access issue between 1Password and MS Authenticator They did a great job!

Great program...

Great program...haven't really tapped it for all it has, but it is terrific.

Whenever I ask 1PW for help or advice…

Whenever I ask 1PW for help or advice they are always they were always quick to answer with helpful advice. This time it was a simple request to share a vault to a relative in an emergency but in the past it has been more complicated and they still gave the same quick and helpful support.

Josh Davila -- great support person ...

I can't thank Josh enough for the hours he spent helping me try to make v8 work. His efforts deserve 5 stars. He had good, clear suggestions, and was patient with each quirk I discovered. My only regret is that we could not make v8 work consistently and so I have reverted to v7. The softaware gets only 1 star. I liked the new features -- but not enough to struggle with having to always re-enter information or have to manually sign on to certain sites.

I had a question regarding billing on a…

I had a question regarding billing on a new account. I finished my 14 day free trial and planned to purchase a one year subscription to 1Password. I had started my trial using a 50% off for a monthly family account. When I went to enter my credit card info, I was being charged the full price for a family plan. During a chat session, I was told that the discount would be on the invoice and not on the credit card screen.

I am brand-new to 1Password and was…

I am brand-new to 1Password and was nervous about setting it up, and across the arc of a day I sent in three emails with two questions apiece. Each time I got a clear and quick reply. I totally felt guided through the process, and immediately realized 1Password was one of those rare sites with excellent customer support. I am so grateful.

The BEST Customer Service!

1Password bar none, has the greatest customer service in the industry. They ALWAYS nail if. I wish more customer service teams were like them. Life would be way less frustrating.