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Compare Voxta vs VoiceLab

Voxta - Conversation Intelligence Software
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VoiceLab - Conversation Intelligence Software
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Overview

Description

Introducing Voxta, the ultimate voice assistant solution for call centers and mobile apps. Offering round-the-clock customer service, Voxta engages with customers and reduces wait times and ... Read More

Introducing VoiceLab, our revolutionary revenue intelligence platform that gives you an in-depth understanding of your customers' reality. Through analyzing data from interactions between ... Read More

Free Trial Availability
  • No free trial
  • No free trial
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Features

Total Features

15 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Pricing Plans
          • Not Available
          • Not Available

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          Expert's Review generated by AI

          Voxta has revolutionized our approach to customer service by automating routine interactions and delivering consistent 24/7 support. Its integration with our APIs was smooth, and the multilingual ...Read more

          VoiceLab has significantly enhanced our approach to revenue intelligence by transforming raw interaction data into actionable insights. Its ability to pinpoint customer behaviors and optimize ...Read more

          Pros and Cons
          • Voxta delivers uninterrupted service by functioning around the clock, significantly enhancing customer satisfaction and ensuring queries are addressed at any time.

          • With support for English and Indian languages, Voxta enables personalized communication across diverse user bases, making it ideal for regional markets.

          • The platform integrates effortlessly with client APIs, allowing for a smooth transition into existing infrastructures without major development overhead.

          • By handling frequently asked questions and basic issues autonomously, Voxta reduces the burden on human agents and improves resolution speed.

          • Deep customizations might require more technical intervention, which could be a barrier for smaller teams or those without dedicated IT support.

          • While basic functions are easy to implement, unlocking the platform’s full potential may require training or onboarding time

          • VoiceLab’s core strength lies in its ability to offer actionable insights tied directly to sales conversions and revenue growth, making it highly valuable for performance-driven teams.

          • The inclusion of AI voice bots helps automate customer interactions, reducing the workload on agents and enhancing response efficiency across high-volume contact centers.

          • VoiceLab’s ability to analyze agent-customer interactions provides deep behavioral insights, which help fine-tune engagement strategies and tailor messaging to real-world patterns.

          • By automating and optimizing call center operations, the platform aids in lowering overall customer service costs without compromising service quality.

          • While AI bots improve efficiency, over-reliance might lead to reduced human touch in complex or emotionally sensitive interactions, affecting customer satisfaction.

          Media and Screenshots

          Screenshots
          Voxta

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Neither Voxta nor VoiceLab offers a free trial.

          Voxta is designed for Large Enterprises, Medium Business and Small Business.

          VoiceLab is designed for Large Enterprises, Medium Business and Small Business.

          Pricing details for both Voxta and VoiceLab are unavailable at this time. Contact the respective providers for more information.

          Some top alternatives to Voxta includes GenieTalk.ai, NordPass, Dialpad Contact Center, VoiceIQ, PolyAI, Floatbot, Convin, Avoma and Gong.

          Some top alternatives to VoiceLab includes NordPass, Conversica, Refract, ODIO, Kindly Conversion Optimization, Cognigy Insights, Convin, Avoma and Revenue.AI.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].