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Smith.ai vs Thoughtly Comparison

Last updated:

Smith.ai

Starting at $140 /month

  • Small Business
  • Medium Business

Smith.ai is an AI-powered virtual receptionist and voice agent designed to handle inbound calls, schedule appointments, and qualify leads for businesses. It combines advanced natural language processing with live recepti…

Thoughtly

Starting at Contact for pricing

  • Small Business

Thoughtly is an AI-powered voice agent platform that enables businesses to build and automate AI phone agents without coding. Designed for inbound and outbound calls, Thoughtly helps enterprises handle customer service,…

Smith.ai vs Thoughtly — at a glance

FeatureSmith.aiThoughtly
Rating
Reviews
Starting price$140 /monthContact for pricing
Free trial No No
Free version No No
Best forSmall Business, Medium BusinessSmall Business
CategoryAI Voice AgentAI Voice Agent
PlatformsCloudCloud
APIAvailableAvailable
Support modesEmail, Phone, Live ChatPhone Support
Data residencyUSGlobal

Key differences between Smith.ai and Thoughtly

  • Pricing: Smith.ai starts at $140 /month. Thoughtly pricing is not publicly listed.
  • Deployment: Smith.ai supports Cloud; Thoughtly supports Cloud.

Smith.ai vs Thoughtly — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most AI Voice Agent tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Smith.ai Logo
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Biggest differences

Start here before you go deeper into features.

Smith.ai

Best for SMBs needing AI-driven receptionist services with live support.

Choose if
  • You want 24/7 call answering with AI and human backup
  • You need seamless calendar and CRM integrations
  • You require multilingual call handling
Consider alternatives if
  • You have very low call volumes
  • You need offline or on-premise call management

Thoughtly

Best for sales and support teams needing automated AI phone agents integrated with CRM.

Choose if
  • You want to automate inbound and outbound calls without coding
  • You need deep CRM integration for personalized conversations
  • You value real-time analytics and A/B testing to optimize calls
Consider alternatives if
  • You require extensive multilingual or offline voice agent capabilities
  • You prefer fixed monthly pricing over usage-based billing

Smith.ai: Best for SMBs needing AI-driven receptionist services with live support. Thoughtly: Best for sales and support teams needing automated AI phone agents integrated with CRM.

Description

Smith.ai is an AI-powered virtual receptionist and voice agent designed to handle inbound calls, schedule appointments, and qualify leads for businesses. It combines advanced natural ... Read More about Smith.ai

Thoughtly is an AI-powered voice agent platform that enables businesses to build and automate AI phone agents without coding. Designed for inbound and outbound calls, Thoughtly helps ... Read More about Thoughtly

Entry Level Pricing

  • Starts from $140 , Billed Monthly
  • Not Available

Free Trial Availability

  • No free trial
  • No free trial

Best Company Size

1-50 employees51-500 employees
51-500 employees501-1000 employees1001+ employees
Get pricing help
Get pricing help

Software Demo

Demo

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How do Smith.ai and Thoughtly Compare on Features?

Total Features

12 Features

12 Features

Unique Features

No unique features

No unique features

Get Quote
Get Quote

Compare Smith.ai and Thoughtly on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • $140 , Billed Monthly
      • Not Available

      Pricing Plans

      • Basic

        $140

        /month

        • Call Handling

        • Appointment Scheduling

        • CRM Integration

      • Pro

        $350

        /month

        • All Basic Features

        • Lead Qualification

        • Multilingual Support

        Show more +

      • Not Available

      Other Details

      Organization Types supported

      • Small Business
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Individuals
      • Small Business
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - iOS
      • Mobile - Android

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      Data Residency

      🇺🇸 US
      🌐 Global

      Smith.ai User Reviews & Rating Comparison

      Pros and Cons

      • Hybrid AI and live receptionist model

      • Strong CRM and calendar integrations

      • Multilingual and 24/7 availability

      • Higher cost for smaller businesses

      • Limited offline functionality

      • Powerful no-code AI workflow builder

      • Deep CRM integration

      • Robust analytics and A/B testing

      • Limited offline and multilingual capabilities

      • Pricing based on call minutes may add up

      Media and Screenshots

      Videos

      video-0

      2 Videos

      video-0

      2 Videos

      Top Alternatives to Smith.ai and Thoughtly in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Smith.ai or Thoughtly?
      Smith.ai and Thoughtly are closely matched with equal user ratings of -1.0. The right choice depends on your team size, budget, and specific AI Voice Agent needs.
      Do Smith.ai and Thoughtly offer a free trial?
      Neither Smith.ai nor Thoughtly currently lists a free trial.
      What is the starting price of Smith.ai vs Thoughtly?
      Smith.ai starts at $140 /month. Thoughtly starts at Contact for pricing.
      What are the top alternatives to Smith.ai?
      Top alternatives to Smith.ai include Kore.AI, Thoughtly, Cognigy, VAPI, Dasha.
      What are the top alternatives to Thoughtly?
      Top alternatives to Thoughtly include Kore.AI, Cognigy, Smith.ai, VAPI, Voxia.

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