Salesforce Agentforce vs IBM watsonx.ai vs ServiceNow AI Agents - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Salesforce Agentforce Get Quote Get Quote	IBM watsonx.ai Get Quote Get Quote	ServiceNow AI Agents Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	Salesforce AgentForce enables businesses to build and customize autonomous AI agents that work alongside human teams to drive customer success. By providing 24/7 support, these intelligent ... Read More	IBM watsonx.ai provides a one-stop, integrated studio for developers to create, test, and deploy AI solutions. This end-to-end platform combines powerful tools, pre-built models, and ... Read More	ServiceNow AI Agents are designed to boost productivity across every aspect of your business. By leveraging intelligent automation and advanced AI capabilities, these agents streamline ... Read More
Entry Level Pricing	Starts from $2 , monthly	Not Available	Not Available
Free Trial Availability	Get Free Trial	Get Free Trial	No free trial
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do Salesforce Agentforce, IBM watsonx.ai and ServiceNow AI Agents Compare on Features?

Total Features	17 Features	9 Features	8 Features
Unique Features
	Get Quote	Get Quote	Get Quote

What Do Salesforce Agentforce, IBM watsonx.ai and ServiceNow AI Agents Cost?

Pricing Option
Starting From	$2 , monthly	Not Available	Not Available
Pricing Plans	Salesforce Foundations Free Get Started 1K Agentforce conversations and leads 250K Data Cloud credits Sales Service Marketing and Commerce tools Agentforce $2 per conversation Get Started Out-of-the-box Service Agent Agent Builder Prompt Builder Standard Success Plan Custom Get Started Access to Knowledge Articles documentation and Trailhead Global Trailblazer Community	Not Available	Not Available
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported
Platforms Supported	Browser Based (Cloud)	Browser Based (Cloud)	Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available	Not Available
	Get Quote	Get Quote	Get Quote

Salesforce Agentforce vs IBM watsonx.ai User Reviews & Rating Comparison

Expert's Review generated by AI	Salesforce AgentForce provides businesses with the ability to build and deploy autonomous AI agents that enhance customer support and internal operations. With 24/7 availability, these agents can ...Read more	IBM watsonx.ai provides an all-encompassing environment for AI development, offering developers a robust platform to create, test, and deploy customized AI solutions. With pre-built models and ...Read more	ServiceNow AI Agents redefine business productivity by integrating intelligent automation into everyday workflows. Their ability to streamline operations, enhance decision-making, and optimize ...Read more
Pros and Cons	Pros and Cons of Salesforce Agentforce Streamlines customer service, resolving queries quickly and improving overall satisfaction. Businesses can tailor the AI agents to meet their specific needs, enhancing service efficiency. Seamlessly integrates human teams with AI agents for improved productivity and teamwork. Provides continuous service, ensuring customers and employees receive help at any time. AI agents may need ongoing training to handle more nuanced customer interactions effectively. AI agents may struggle with complex, emotionally sensitive customer interactions.	Pros and Cons of IBM watsonx.ai Suited for teams of all sizes, enabling scalability for complex AI projects. Equipped with powerful features to support innovative AI development. Allows developers to tailor AI solutions to meet specific business needs. Includes a variety of pre-built models, streamlining development and saving time. Integrating Watsonx.ai into existing infrastructures can be complex. Primarily aimed at developers, making it less accessible for non-technical users.	Pros and Cons of ServiceNow AI Agents Keeps businesses ahead with continuous AI-driven innovations. Adapts to the needs of enterprises of all sizes, supporting digital transformation efforts. Works within the ServiceNow ecosystem for unified automation across business functions. Uses AI-driven insights to optimize workflows and improve service efficiency. Accuracy of insights depends on the availability of clean, structured data. Automation could reduce the need for certain roles.

List of Customers

Customers	IBM Accenture PWC	No Customers information available.	Coursera Konica Minolta Coco cola

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots	5 Screenshots
Videos	No videos available.	1 Videos	1 Videos

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Salesforce Agentforce and IBM watsonx.ai offer a Free Trial.

Salesforce Agentforce is designed for Large Enterprises, Medium Business and Small Business.

IBM watsonx.ai is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Salesforce Agentforce begins at $2per conversation when monthly, while pricing details for IBM watsonx.ai are unavailable.

Some top alternatives to Salesforce Agentforce includes and undefined.

Some top alternatives to IBM watsonx.ai includes and undefined.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Salesforce Agentforce vs IBM watsonx.ai vs ServiceNow AI Agents - Which Tool Fits Your Business?