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Marchex vs Zipteams Comparison

Last updated:

Marchex

4.6(11 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Marchex Call Analytics is the next-generation inbound call tracking software. This intelligent call tracking system allows businesses to analyze, optimize, and grow their inbound leads. Marchex helps to bring clarity to…

Zipteams

4.7(74 reviews)

Starting at $166.50 /Month

  • Large Enterprises
  • Medium Business

Zipteams is a revolutionary AI-driven toolkit for sales teams. It helps them to effortlessly craft personalized customer experiences through intuitive, intelligent meeting and call solutions. Powered by cutting edge tech…

Zipteams leads on user satisfaction with a 4.7-star rating across 74 reviews.

Marchex vs Zipteams — at a glance

FeatureMarchexZipteams
Rating4.6 / 54.7 / 5
Reviews1174
Starting priceContact for pricing$166.50 /Month
Free trial No No
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryConversation Intelligence SoftwareConversation Intelligence Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud
APIAvailable
Support modesOnlineOnline
CertificationsSOC 2
Data residencyUSGlobal

Key differences between Marchex and Zipteams

  • Pricing: Zipteams starts at $166.50 /Month. Marchex pricing is not publicly listed.
  • User satisfaction: Zipteams scores higher with a 4.7-star average.
  • Deployment: Marchex supports SaaS/Web/Cloud; Zipteams supports SaaS/Web/Cloud.

Marchex vs Zipteams — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Marchex - Conversation Intelligence Software
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Zipteams - Conversation Intelligence Software
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Talk to an expert

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Marchex vs Zipteams: Biggest differences

Start here before you go deeper into features.

Marchex

Best for optimizing inbound call performance with AI-driven conversation analytics.

Choose if
  • You need dynamic call tracking with real-time marketing channel attribution.
  • You want AI-powered transcription, sentiment analysis, and detailed call insights.
  • Your team requires extensive reporting options including Call DNA visualization.
Consider alternatives if
  • You require built-in scheduling, reservation, or calendar management features.
  • Your workflow depends on internal chat, messaging, or document/training management.

Zipteams

Best for

Large Enterprises, Medium Business, Small Business

Marchex typically suits Large Enterprises and Medium Business. Zipteams tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Marchex Call Analytics is the next-generation inbound call tracking software. This intelligent call tracking system allows businesses to analyze, optimize, and grow their inbound leads. ... Read More about Marchex

Zipteams is a revolutionary AI-driven toolkit for sales teams. It helps them to effortlessly craft personalized customer experiences through intuitive, intelligent meeting and call ... Read More about Zipteams

Entry Level Pricing

  • Not Available
  • Starts from $166.50 , Billed Yearly

Free Trial Availability

  • No free trial
  • No free trial

User Ratings

Based on verified Spotsaas reviews

4.59

(11)

4.72

(74)

Best Company Size

51-500 employees500+ employees
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Software Demo

Demo

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How do Marchex and Zipteams Compare on Features?

Total Features

20 Features

17 Features

Unique Features

No unique features

No unique features

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Compare Marchex and Zipteams on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Starting From

      • Not Available
      • $166.50 , Billed Yearly

      Pricing Plans

      • Not Available
      • Zip Start

        • Unlimited users

        • 10,000 meeting minutes included every month

        • Pay-as-you-go minute slabs

        Show more +

      • Zip Grow

        • Unlimited users

        • 20,000 meeting minutes included every month

        • Pay-as-you-go minute slabs

        Show more +

      • Zip Scale

        • Unlimited users

        • 30,000 meeting minutes included every month

        • Pay-as-you-go minute slabs

        Show more +

      Pricing Page

      Pricing information not available

      Zipteams pricing

      Marchex vs Zipteams: Other Details

      Organization Types supported

      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Not Available
      Get help choosing
      Get help choosing

      Marchex vs Zipteams Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No

      Data Residency

      🇺🇸 US
      🌐 Global

      Marchex User Reviews & Rating Comparison

      User Ratings

      Rating Distribution

      50

      0

      0

      0

      3

      63

      10

      1

      0

      0

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Users appreciate Marchex for its powerful call tracking and AI-driven insights but note limitations in scheduling and internal communication features.

      What buyers like

      • Call tracking accuracy
      • AI conversation analytics
      • Comprehensive reporting

      Common complaints

      • Lack of scheduling features
      • Absence of internal messaging

      Buyer sentiment

      Buyer sentiment is very strong across 74 reviews, with consistently positive feedback.

      What buyers like

      • Easy to use with a variety of features for tracking and recording conversations, making meetings convenient.
      • Detailed transcripts and summaries provided after each call, aiding in communication understanding and improvement.
      • Instant demo booking technology allows for customer engagement with minimal touchpoints and quick responsiveness.

      Common complaints

      • Limited marketplace options for additional apps and connectors, potentially restricting advanced functionalities.
      • Some users find the rich features and customizations complex, requiring proper support for better understanding.

      Pros and Cons

      • Dynamic call tracking with real-time marketing channel attribution

      • AI-powered conversation intelligence including transcription and sentiment analysis

      • Extensive reporting options with over 50 report types and Call DNA visualization

      • No built-in scheduling, reservation, or calendar management features

      • Lacks internal chat or messaging capabilities

      • AI-driven analytics for better insights

      • Enhances customer satisfaction and loyalty

      • Streamlines meeting and call processes

      • Potentially steep learning curve

      • Integration challenges with existing systems

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Used Marchex or Zipteams? Tell buyers what actually differs.

      Marchex and Zipteams Customers

      Customers

      KIA

      KIA

      Carrier

      Carrier

      Ford

      Ford

      Lead

      Lead

      NEO Soft

      NEO Soft

      SPYNE

      SPYNE

      Media and Screenshots

      Screenshots

      Marchex

      3 Screenshots

      Meeting Room

      3 Screenshots

      Videos

      video-0

      3 Videos

      video-0

      3 Videos

      Top Alternatives to Marchex and Zipteams in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Marchex or Zipteams?
      Zipteams edges out the other on user ratings (4.7 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Marchex and Zipteams offer a free trial?
      Neither Marchex nor Zipteams currently lists a free trial.
      What is the starting price of Marchex vs Zipteams?
      Marchex starts at Contact for pricing. Zipteams starts at $166.50 /Month.
      What are the top alternatives to Marchex?
      Top alternatives to Marchex include Jiminny, Fireflies.ai, Pattr, Call Journey, Chorus.
      What are the top alternatives to Zipteams?
      Top alternatives to Zipteams include Traq.ai, Call Journey, Salesken, Fireflies.ai, Marchex.