These ITSM tools support faster response times, better visibility into IT performance, and improved user satisfaction through automation, integrations, and self-service portals.
Select Top ITSM Software for your company.
Written by Rajat Gupta
last updated : 22 May, 2025
Best Customer Support Software for SMB for your company in 2025
1
Ninja ITSM
Simplify IT Support with Smart Ticketing
(1800)
Ninja ITSM Features : Smart IT ticketing system, Remote device management, Automated workflows, Asset inventory tracking, Self-service portal
Ninja ITSM Pricing : Free Trial available. Free trial available for 14 days.
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2
Zendesk ITSM
Trusted IT Support with Enterprise-Grade Tools
(1800)
Zendesk ITSM Features : Incident and problem management, Service request automation, CMDB support, Change and release tracking, Knowledge base
Zendesk ITSM Pricing : Free Trial available. Free trial for 14 days. Paid plans start at $49/month.
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3
ManageEngine ITSM
Comprehensive ITSM Platform with ITIL Capabilities
(3250)
ManageEngine ITSM Features : Incident & problem management, Change & release workflows, Asset & CMDB management, ITIL-ready service catalog, AI-driven automations
ManageEngine ITSM Pricing : Free Trial available. Free trial available for 30 days.
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4
Auvik ITSM
Network-Centric ITSM with Real-Time Visibility
(2100)
Auvik ITSM Features : Real-time network monitoring, Automated network mapping, Network traffic insights, Remote troubleshooting tools, Alerts & performance baselines
Auvik ITSM Pricing : Free Trial available. Free trial available. Pricing based on number of network devices.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
