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WebEngage vs Exotel vs Nextiva - Which Tool Fits Your Business?

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Exotel - Call Center Software
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TL;DR - Quick Comparison Summary

Description

WebEngage is a cloud based Enterprise Marketing Automation and Personalization platform that helps you to engage with your website visitors, increase conversion rate, reduce bounce rate, ... Read More

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering ... Read More

Entry Level Pricing

  • Not Available
  • Starts from $1,000

Free Trial Availability

  • No free trial

Spotsaas Score

9.2/10

9.0/10

User Ratings

4.4

(16)
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Software Demo

Demo

How do WebEngage, Exotel and Nextiva Compare on Features?

Total Features

40 Features

8 Features

Unique Features

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      What Do WebEngage, Exotel and Nextiva Cost?

      Pricing Option

          Starting From

          • Not Available
          • $1,000

          Pricing Plans

          • Not Available
          • Not Available

          Pricing Page

          Pricing information not available

          exotel pricing

          Other Details

          Organization Types supported

          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          WebEngage vs Exotel User Reviews & Rating Comparison

          User Ratings

          Rating Distribution

          Excellent

          214

          Very Good

          31

          Good

          0

          Poor

          0

          Terible

          1

          Excellent

          49

          Very Good

          21

          Good

          5

          Poor

          0

          Terible

          1

          Expert's Review generated by AI

          WebEngage is a versatile and well-regarded customer engagement and marketing automation platform that excels in helping businesses connect with their audiences across multiple channels. Its ...Read more

          Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease ...Read more

          Pros and Cons

          Pros and Cons of WebEngage

          • Simplifies campaign creation and automates customer journeys, making engagement seamless and efficient.

          • Highly user-friendly interface, suitable for both beginners and experts, with easy integration and minimal technical challenges.

          • Advanced analytics and real-time tracking provide actionable insights to optimize strategies and improve conversions.

          • Offers robust multi-channel communication tools, including email, SMS, push notifications, and web messages, catering to diverse marketing needs.

          • Some users report occasional complexity in managing the feature-rich platform, especially without prior guidance.

          • Limited documentation can hinder optimal utilization of advanced functionalities for certain use cases.

          Pros and Cons of Exotel

          • User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.

          • Efficient call management with auto-saving and easy access to call data and recordings.

          • Reliable customer support and prompt responses to queries and issues.

          • Easy integration with CRM solutions, enhancing productivity and tracking capabilities.

          • Limited app selection in the Marketplace, restricting access to advanced features and connectors.

          • Inadequate post-sale service experience, as reported by some users.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          Edelweiss

          Edelweiss

          Wego

          Wego

          EazyDiner

          EazyDiner

          OLA

          OLA

          BYJU'S

          BYJU'S

          Quikr

          Quikr

          Media and Screenshots

          Screenshots

          Webengage accounts

          3 Screenshots

          IVR menu

          1 Screenshots

          Videos

          video-0

          3 Videos

          video-0

          4 Videos

          Alternatives

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Exotel offers Free Trial, but WebEngage does not.

          WebEngage is designed for Large Enterprises, Medium Business and Small Business.

          Exotel is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Exotel begins at $1,000, while pricing details for WebEngage are unavailable.

          Some top alternatives to WebEngage includes Outgrow, ActiveCampaign, CleverTap, Moosend, Omnisend, MoEngage, ActiveTrail, SALESmanago, EngageBay, Hubspot Marketing Hub, Emma, MarketingPlatform, Elite Campaign, Contactspot and Ackwire.

          Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel, Call Center Studio, TelebuHub, CallFire, VCC Live, Ozonetel CloudAgent, VoiceIQ and Twilio Flex.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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