ManageEngine ServiceDesk Plus vs ServicePRO vs TeamHeadquarters - Which Tool Fits Your Business?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ManageEngine ServiceDesk Plus (150) Get Quote Get Quote	ServicePRO (11) Get Quote Get Quote	TeamHeadquarters (3) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More	ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process ... Read More	TeamHeadquarters is the foremost Help Desk Software for Windows computers. It manages tech-support tickets and service requests for companies of all sizes. User will be able to create ... Read More
Entry Level Pricing	Not Available	Starts from $22	Starts from $20
Free Trial Availability	Free Trial available	Get Free Trial	No free trial
User Ratings	4.2 (351)	3.9 (27)	3.7 (6)
	Get Quote	Get Quote	Get Quote

Software Demo

Demo

How do ManageEngine ServiceDesk Plus, ServicePRO and TeamHeadquarters Compare on Features?

Total Features	6 Features	0 Features	0 Features
Unique Features		No features	No features
	Get Quote	Get Quote	Get Quote

What Do ManageEngine ServiceDesk Plus, ServicePRO and TeamHeadquarters Cost?

Pricing Option
Starting From	Not Available	$22	$20
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get Quote	Get Quote	Get Quote

ManageEngine ServiceDesk Plus vs ServicePRO User Reviews & Rating Comparison

User Ratings	4.2 (based on 351 reviews)	3.9 (based on 27 reviews)	3.7 (based on 6 reviews)
Rating Distribution	Excellent 88 Very Good 50 Good 10 Poor 1 Terible 1	Excellent 2 Very Good 5 Good 2 Poor 1 Terible 1	Excellent 1 Very Good 0 Good 2 Poor 0 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	ServicePRO presents a comprehensive solution for scheduling and dispatching customer support personnel, streamlining the process of managing service requests efficiently. Users appreciate the ...Read more	No Expert ai Review available for the product
Pros and Cons	Pros and Cons of ManageEngine ServiceDesk Plus	Pros and Cons of ServicePRO Easy to use interface, making it accessible for both new users and administrators. Allows for customization to specific ticket types and tasks, with satisfactory reports. Centralizes all information in one place, enhancing workflow efficiency and communication. Supports cloud platform, facilitating scalability and flexibility in operations. Initial implementation and setup can be confusing and challenging for users, leading to inefficiencies initially. Performance issues encountered when adding features, impacting overall system functionality.	Pros and Cons of TeamHeadquarters
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	ManageEngine ServiceDesk Plus_customers_0 ManageEngine ServiceDesk Plus_customers_1 ManageEngine ServiceDesk Plus_customers_2	Veale Wasbrough Vizards The Withlacoochee River Electric Cooper The Pennine Acute Hospitals NHS	No Customers information available.

Media and Screenshots

Screenshots	16 Screenshots	1 Screenshots	3 Screenshots
Videos	3 Videos	3 Videos	4 Videos

Alternatives

Alternatives	SolarWinds Service Desk 4.4 Jira Service Desk 4.1 Symantec ServiceDesk 4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both ManageEngine ServiceDesk Plus and ServicePRO offer a Free Trial.

ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

ServicePRO is designed for Large Enterprises, Medium Business and Small Business.

The starting price of ServicePRO begins at $22/User/Month, while pricing details for ManageEngine ServiceDesk Plus are unavailable.

Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

Some top alternatives to ServicePRO includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, Halo Service Desk, Micro Focus Service Manager, HelpDesk, eStreamDesk, Milldesk and Sitehelpdesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

ManageEngine ServiceDesk Plus vs ServicePRO vs TeamHeadquarters - Which Tool Fits Your Business?