Ivanti Service Manager vs Back Comparison
Ivanti Service Manager
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. I…
Back
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-cl…
Back leads on user satisfaction with a 5.0-star rating across 2 reviews.
SpotSaaS Analysis
Ivanti Service ManagerBack
The core difference between Ivanti Service Manager and Back lies in their target audience and functionality, with Back specifically designed for SMBs looking for a straightforward, automated service desk solution. Ideal buyers for Ivanti Service Manager are likely larger organizations with diverse service management needs, while Back is perfect for small to mid-sized businesses aiming to streamline support processes.
Who should pick which
- Comprehensive service management features:
- Suitable for larger organizations:
- Flexible integration capabilities:
- Customizable workflows:
- Advanced reporting and analytics:
- Scalable for growing businesses:
- Designed for SMBs:
- Simple, automated service desk:
- Email integration for support:
- Reduces support email overload:
- Seamless integration with existing tools:
- User-friendly interface:
Ivanti Service Manager vs Back — at a glance
| Feature | Ivanti Service Manager | Back |
|---|---|---|
| Rating | 3.8 / 5 | 5.0 / 5 |
| Reviews | 386 | 2 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | SOC 2, GDPR |
| Data residency | Global | US |
Key differences between Ivanti Service Manager and Back
- User satisfaction: Back scores higher with a 5.0-star average.
- Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Back supports SaaS/Web/Cloud.
Ivanti Service Manager vs Back — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for SMBs seeking simple, automated service desk with email integration.
- You want to reduce support email overload through automation.
- Your team uses existing tools that need seamless integration.
- You need a low-complexity help desk for 11-1000 employee businesses.
- You require advanced customization and enterprise-grade features.
- You need in-depth analytics and reporting capabilities.
Ivanti Service Manager typically suits Large Enterprises and Medium Business. Back tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More about Ivanti Service Manager | Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More about Back |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 11-200 employees201-1000 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |  Back has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Ivanti Service Manager and Back on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🇺🇸 US |
Ivanti Service Manager User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
| Buyer sentiment Limited reviews but highly positive feedback from early users. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Total Wine and More  SinClair Community College  AdventistHealth |  SoundCloud  Netlify  Statista |
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Media and Screenshots
Screenshots |  2 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  2 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Ivanti Service Manager or Back?
- Back edges out the other on user ratings (5.0 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Ivanti Service Manager and Back offer a free trial?
- Yes, both Ivanti Service Manager and Back offer a free trial.
- What is the starting price of Ivanti Service Manager vs Back?
- Ivanti Service Manager starts at Contact for pricing. Back starts at Contact for pricing.
- What are the top alternatives to Ivanti Service Manager?
- Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
- What are the top alternatives to Back?
- Top alternatives to Back include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Halo Service Desk, IBM Control Desk.